Resources & FAQ

Social workers and psychotherapists are unable to formally diagnose. However, we have a Registered Psychologist who can do so. Check to see if your benefit plan covers this type of service or please contact us to assist you. We are also able to submit treatment plans through automobile insurance for psychological, social work, and psychotherapy services.

Both are qualified to conduct counselling services, however, both are unable to prescribe medication or make a formal mental health diagnosis. Registered social workers are registered with the Ontario College of Social Workers and Social Service Workers (https://www.ocswssw.org/). Registered psychotherapists are regulated by the College of Registered Psychotherapists of Ontario (https://www.crpo.ca/). Both professions are qualified to provide counselling services. Please note our team also engages in continuing education so that they may provide a variety of therapeutic modalities such as Cognitive Behavioural Therapy, Dialectical Behavour Therapy, EMDR, etc.

If requested, we can offer a 15-minute “meet-and-greet” where you get to know the therapist. This allows you to learn more about the therapist and their experience and allows you to ask any questions you may have about the therapeutic experience or about CTT. It’s important in the therapeutic relationship that you feel it’s the best fit, that you feel comfortable and understood, and that the therapist offers you new ideas and room to grow.

Additionally, you can complete our online questionnaire which helps us in assigning the right therapist for you based on your expectations and criteria.

Your therapist will provide you with a secure, privacy complaint, video platform link that you can access which allows for a virtual face-to-face setting. We ask that cameras are left on so you can get to know your therapist better, and so therapists can read body language and connect with you on a deeper level. Your therapist will email you the link before each session.

Under no circumstances will we share your information, unless there is a signed release of information consent provided by you, the client. Your information is your information. You have a right to access any of your personal health information within a reasonable timeline and for an administrative fee. Additionally, under the Ontario College of Social Workers and Social Service Workers and College of Registered Psychotherapists of Ontario, all information you share with your therapist is confidential and will not be communicated to anyone without your written consent. There are some exceptional circumstances where we may require to disclose your information without your consent, as outlined in our intake form. Your therapists will also go through this in your initial session.

Please see our Privacy Policy for more details.

Payments may be made by pre-authorized weekly credit card billing, cheque cash, or email money transfer.
We also accept various Extended Health Benefit plans.

Please note, we are also able to directly bill to auto insurers, Blue Cross, WSIB, Veterans Affairs Canada, and the Non-Insured Health Benefits plan.

The full session fee, less travel time will be billed for late cancellations within 24 hours of the session booking. For “no-shows” or cancellations when the therapist has already travelled to the session (for in-person services), will be billed in full.

Typically sessions are usually 50-80 minutes long.

Please note although the session is booked for an hour or 90 minutes, the clinician requires 10 minutes at minimum to plan for your session and complete their required documentation as per their respective regulatory College.

It mainly depends on the type of concern you are going through and require support for. It also depends on the type of coverage you have. You are more than welcome to discuss this process further with your assigned therapist, once goals are established to determine the potential length of therapy.

We have some therapists registered in various provinces across Canada. Speak to our intake team to determine if we have a therapist who can service you virtually.